GUT166 - GoRide 2 Wheelchair Troubleshooting
Troubleshooting Guide
Overview
This article guides you through troubleshooting continuous beeping issues on the SuperHandy GoRide 2 wheelchair and resetting the controller when needed. Continuous beeping is often an indication of a fault in the system, though it can sometimes be triggered by a false indication. Follow these steps to identify and resolve the issue based on the beep pattern and reset the controller if necessary.
Understanding Continuous Beeping
Continuous beeping on the SuperHandy GoRide 2 wheelchair generally signals a programming error or fault. However, in some cases, it may be a false indication due to loose connections. Here’s how to handle it:
- Check All Connections: Inspect all connections to ensure each is securely seated. Unplug and re-plug connections for components like the controller, battery, and motor, as loose connections can sometimes trigger false error signals.
- Identify the Beep Pattern: Different issues are indicated by specific beep patterns. Reference the troubleshooting table below to identify the root cause.
- Controller Reset: If continuous beeping persists after confirming secure connections, proceed with a controller reset to resolve the error.
Troubleshooting Table
Use the table below to diagnose the cause of the beeping and apply the suggested solutions.
| Beep Pattern | Possible Cause | Solution |
|---|
| Continuous Beeping | Programming Error / False Signal | 1. Inspect and re-seat all connections (battery, motor, controller).
2. Reset Controller: Press and hold both the Speed Decrease and Speed Increase buttons for 3 seconds after turning on the wheelchair.
3. If the issue persists, replace the controller. |
| One Long Beep | Motor Communication Error | 1. Reset program.
2. Check wire connection between motor and controller.
3. Replace controller if needed. |
| One Long Beep + One Short Beep | Joystick Input Sampling Error | 1. Reset program.
2. Check motor and controller connections.
3. Replace controller if needed. |
| One Long Beep + Two Short Beeps | Hall-effect Sensor Failure | 1. Replace motor. |
| One Long Beep + Three Short Beeps | Low Battery Voltage | 1. Check battery-controller connection.
2. Check battery level and charge as necessary. |
| One Long Beep + Four Short Beeps | Joystick Communication Failure | 1. Reset program.
2. Check joystick and controller connections.
3. Replace joystick if needed. |
| One Long Beep + Five Short Beeps | Electromagnetic Brake Failure | 1. Ensure brake is in driving mode.
2. Check motor connection.
3. Replace motor if needed. |
How to Reset the Controller
If continuous beeping persists or there is a programming error, perform the following steps to reset the controller:
- Verify Connections: Before resetting, ensure that all connections are securely seated by unplugging and re-plugging each component (battery, motor, and controller connections).
- Power On: Turn on the wheelchair with the beeping still occurring.
- Press and Hold the Speed Buttons: Press and hold both the Speed Decrease and Speed Increase buttons simultaneously.
- Wait for 3 Seconds: Hold both buttons for a full 3 seconds.
- Observe the Controller: The beeping should stop, and the wheelchair should function normally. If the beeping continues, it may indicate a hardware fault, and the controller may need replacement.
Additional Notes
- Remind customers to check the troubleshooting guide and connections if they encounter beeping or error codes.
- Ensure customer service agents confirm all steps, including verifying connections, before recommending replacements.
Conclusion
This guide helps customer service agents identify common issues related to continuous beeping and false signals in the SuperHandy GoRide 2 wheelchair, including checking connections and resetting the controller as needed.
Related Articles
Customer misconceptions on GUT155 joystick
Question: 1、Customer told joystick doesn't work,The battery is charged and turned on, everything is connected, the breaks are off and the chair is turned on. However, the joystick just wobbles around and will not work. The power lights just keep ...
GUT155 Wheelchair - Controller Fault Warning Diagram
Question: The customer's wheelchair is not functioning properly, and they are requesting a replacement for the left motor and the joystick controller. Suggestion : You can determine whether the issue lies with the joystick controller or the left ...
Engine Troubleshooting - Video Guide
Link to sharable blog article: https://superhandyus.com/blogs/buyer-s-guide/engine-troubleshooting-video-guide Running into engine trouble can throw a wrench in your day, but don’t worry—we’re here to help you get back on track with ease and ...
Customer Service Duties and Operation Rules
Please refer to the attachment of Customer Service Duties and Operation Rules